Customer Feedback
From families,
to couples, to singles, we have helped many people find the right
vehicle.
Read our customer's comments below to learn more about their experiences. If you are interested in purchasing a vehicle, click here to contact us.
Please send all questions or comments to: info@canadianautomall.com
 |
From: Carrie Bigras Subject: Thank You!! |
I cannot even begin to express how much I love my Mazda 6 and how greatful I am to you for helping me get it.
I had my last car for five years. I was very attached to it, but it gave me grief from time to time. Over the five years that I had it, whenever it would break down and threaten to not go any further, I would visit other used car dealers and always had a negative experience. They would try to sell me a car I didn't like, or something I really couldn't afford, or even something that needed work.
I always went home from a day of test driving, feeling discouraged, disappointed and angry. It would lead me to sink more and more money into my broken car in order to avoid dealing with any more used car salesmen that I didn't trust.
Finally, in September my car died for good. It was a 1994 Mazda MX6, black, v6. Since Mazda stopped production of these cars in 1997, the closest I could come to replacing it with a newer car was to get a Mazda 6, black & v6. And I guess I'm stubborn, because I wouldn't even consider another car.
While browsing online I came across your website and completed a loan application. I wasn't expecting any of the events that followed: You called me back that afternoon. You said I was approved. I was shocked, because I don't have much credit history and that held me back in the past. I was thrilled, but you didn't have a black Mazda 6 on your lot.
So I continued to browse online for what I wanted. I found the car that I "had" to have. It was at another dealer in the city. We went and test drove it, and I fell in love. The only thing standing between me and my dream car was the shady dealer that wouldn't return my calls or my emails.
After a week of trying to reach this guy, I sent you an email. I told you about the car I found and told you about my negative experience with this other dealer. I asked you for help.
You called me as soon as you read my email. I was so impressed! A vehicle purchase is the second biggest purchase that a person is going to make in life. So when it comes to that purchase, communication, respect, and honesty is essential. You brought all of that and more to the table!
After that phone call, everything else fell into place quickly and easily. Why? Because you care about your customers. We aren't just giant walking dollar signs to you.
You got me the financing that I could afford, and that would help improve my credit. You went and picked up my car from that other dealer and had it ready for me, clean & shining, in a couple of days!
I absolutely LOVE my car. It suits me, and suits the needs of my young family. You have no idea how much we appreciate it!
So my advice to anyone looking for a used car: you know that negative impression that we all have about car dealers? Leave it outside the gate when you get here, because that stigma that most dealers have just doesn't exist at the Auto Mall.
This is a group of hard-working guys that are extremely professional, yet speak to you like you're a friend, and an equal. They listen, and they answer questions honestly. They respect you, and they bend over backwards to make sure that you get into a car that you want, and that you can afford...stress-free!
Again...thank you, so much! I really couldn't be happier!
Carrie Bigras
|
From:Tom Dorrington Subject: Thank You |
Just to let you know the car made it home to Nova Scotia no problem, it cost $107 total to drive home and the car passed the Nova Scotia vehicle inspection without a hitch.
Thanks for the outstanding service and will recommend all my friends who live in Ottawa to see you for a new car.
Tom Dorrington
|
From: David Scully Subject: 2004 Civic |
Good morning I am writing this email to tell you how pleased with the service we got from you on the purchase of our car / 2004 honda civic we were very pleased and felt comfortable dealing with you and would /will recommend you to any and all our friends looking to buy a car /truck/van again thank you very much
DAVID SCULLY
MARY RAMSAY
|
From: Kate Ohinski Subject: Thank You |
My experience with the Canadian Auto Mall was a fast and pleasant one. From when I first found my car, to two days later when I drove it out of the lot, Ott treated me with respect and kindness, and did nothing short of going above and beyond what the average sales person would do to ensure that I left with my dream car. I would recommend the Canadian Auto Mall, and Ott in particular, to anyone looking for a great deal on a car, and fantastic service.
Thanks Ott!
Kate
|
From: Rina Subject: 2005 Pathfinder |
Thank you very much for the professional service and fast sale of our vehicle. We sold our 2005 Pathfinder through the Canadian Auto Mall in less than a week. I would definitely recommend your business to my friends and family. Thank you very much!
R.F. Stittsville
|
From: Hans Bergman Subject: Customer Feedback |
Hello everyone:
More or less by chance we checked out a Jetta Diesel we noticed when driving by. It looked very good, and the price was certainly competitive. We took the car to our neighborhood garage that has served us for 25+ years and, as predicted by your staff, they could not find anything wrong with the car. Our daughter is now the happy owner of a very spiffy car. Actually, the car was way nicer than the one I was driving. Needless to say that we were back a couple of weeks later and drove off with another very nice Jetta Diesel. Our mechanic could not find anything wrong with this one either. In fact, he was wondering where we got these two nice cars from!
Excellent cars, competitive price, and very pleasant and professional staff. I can most certainly recommend the Canadian Auto Mall.
Hans Bergman, Kanata
________________________
Hans Bergman, Principal Consultant
|
From: Suzanne Appolloni Subject: Thank you! |
Justin,
Just wanted to thank you for everything! You made searching for and buying a used car so much easier for me and took a lot of the worry out of the process by answering all my questions! Your patience and understanding were greatly appreciated
I'm going to enjoy the Nissan Sentra!
Thanks again Justin!
Suzanne Appolloni
|
From: Sylvie Paquette Subject: Thank you very much |
Justin,
I wanted to take the time to thank you for selling our Dodge Ram 2003. When we decided to sell our vehicle in late August, we soon found out that this would be a lot of work and my husband was getting ready to return to school in Montreal. Being on my own to sell a truck was not my idea of fun.
After advertising in the Citizen and online, you approached us with the offer to sell our truck for us. I was a bit skeptical but I felt that this was a good option as my husband would be away, and I felt more comfortable leaving the vehicle on your lot. As it turned out, it did take a few weeks to sell, but you sold it! I believe the cost of $1,000 to us was well worth the expense as you spent many weeks showing the vehicle, taking people on test drives, etc.
I was very pleased with the whole experience and will most definitely refer people to you not only for this program but also to purchase a used vehicle.
Your service and constant communication was exceptional. Thanks for your professionalism. I wish you and your company lots of success.
|
From: Lori Ladouceur Subject: Mazda Truck |
Hi Ro.
Hope all is well. Our Nissan Sentra we purchased from you is still wonderful.
My husband is looking for a Mazda Truck (B4000) extended cab and I thought I would email you to see if you sell these. He would prefer a 4 x 4 and is looking around the $$$$$ range.
Just send me an email or call us.
Have a good weekend!!
Lori
|
From: Raziq Khan |
It could be very frustrating for a new comer to Canada to locate an automobile with in the anticipated budget and to get a trust worthy car dealer who just does not give this impression that he is going to fleece you or a glib talker salesman who just does the talking but does not give the desired level of service expected.
I researched on the Internet for almost 6 weeks to locate a good car with umpteen visits to various car dealers displaying their mostly camouflaged wares and finally came in contact with Ro and Raj of Canadian Automate search was over because I felt I was in safe hands. Both these young enterprising engineers immediately took up my requirement with an impression that they cared for their customers.
Their professional dexterity in handing you over a car fully scrutinized with their 150 points car checkup is commendable. I am extremely overjoyed with my latest possession of a Chevrolet Impala 2004 which I got a very competitive price.
So if you are looking for a good buy rush to CANADIAN AUTOMALLÉ..NOW!!!!
GOOD LUCK & GOD BLESS.
Best Regards,
Raziq Khan
|
From: Vachon, Steve Subject: A very satisfied customer : thank you Canadian Automall ! |
Dear Ro and Raj,
Nowadays, it seems growlingly difficult to find people that inspire trust in the automobile industry. So much in fact, that even before I enter a car showroom, I get in a defensive frame of mind, ready to start a "battle" to avoid being exploited or placed under pressure by the salesperson.
I was surprised to find, at Canadian automall, people that genuinely place the priority on the client's needs in recommending a vehicle that will really correspond to what their looking for.
Being a psychologist, I like to think that I have a certain talent in "sizing" people up, and right from the start, I had total confidence in Ro, so my wife and I bought the car that he recommended. We have been satisfied with it ever since. My trust was again rewarded when two months after buying the vehicle, Ro gave us the free rust proofing that he had offered, despite we had forgotten to include it on the bill of sale.
Since the purchase, we came back a couple of times for service and minor repairs (change a wheel bearing, replace tires). Every time Ro and Raj made sure to find the best prices for parts, beating by far the prices we had come around during our "time consuming" shopping.
My wife and I thought it was important to write this letter in appreciation of the outstanding quality of service we received at Canadian Automall. We only wish more businesses would share the same concern in client satisfaction.
Thanks Ro and Raj !
Steve Vachon and Khalida Badran,
Proud owners of a car bought at Canadian Automall.
|
From: R.S. Ottawa |
Hi Ro,
I am enjoying the 02 Mazda Protege I bought from you. Thanks for the excellent service & the car.
R.S. Ottawa
