Customer Feedback

customer feedback pic From families, to couples, to singles, we have helped many people find the right vehicle. Read our customer’s comments below to learn more about their experiences.Please use our contact us page to email us. click here to contact us.

 

Our Customers Feedback about our services

CAM is a buyer’s dream; no hassle, just helpful advice and service. Their site is updated and accurate and takes hours off your search. Ott has set a new standard of excellence as a salesman; and if you are in the market for a vehicle, give him a try you will not be disappointed.

Juanita Cree. Ottawa, ON

I’m absolutely thrilled with my car! I went in knowing what I wanted. I had looked for a while at everyone’s websites and narrowed down my search to a Hyundai Sonata. Canadian Auto Mall had one that met my price and needs. When I went in, they showed me a similar model with lower mileage that they had got that day. I test drove both but fell in love with the lower mileage car. I waited to do this review because I wanted to see how they would handle problems but I haven’t had any problems. I drive a lot and it’s a dream car! I did my research (a lot of it) and I know I got an amazing car for an excellent price. There were no other Sonatas in Ottawa online with low mileage for such a good price. Very impressed with the staff and the customer focused attitude. It’ll be a while before I buy another car but, when I do, I’m going to look here first. 🙂

Anna Brzozowski. Nepean, ON

We searched the web for a reliable dealership and came upon the Canadian Auto Mall, after reading the many positive reviews we researched the company and decided this was a place we really wanted to check out! Well, let me tell you, we were NOT disappointed! these guys went out of their way to find us our perfect vehicle!! the staff is very friendly and accommodating, and went out of their way to make sure everything was perfect!! We asked them if they could have the vehicle ready for a special occasion coming up in a couple of days and they absolutely made sure to honour that request!! We are beyond pleased with the service, staff and our new Santa Fe!!!!! A very special thankyou goes out to Ott for all his help and professionalism!! We gladly and confidently HIGHLY recommend Canadian Auto Mall!!!!!!!

Peter Langlois. LIMOGES, ON

I wish to thank Peter Stokes and the staff at Canadian Auto Mall for all their assistance with my recent purchase. I had visited other dealers prior to meeting with Peter, but because of my situationI felt judged and shunned.I am not only pleased with the vehicle I purchased but with the service I received. Peter not only got me into the vehicle I so desperately needed at a price I could manage, he did it with respect towards my situation. He took the time to explain the details and made me feel like a friend not a sale. So my conclusion… If you are in the market for a vehicle and don’t know where to look….go see Peter at Canadian Auto Mall… I know I will be returning. Thanks so much Peter…your the man!

Russell Larose. CHESTERVILLE, ON

Upon recently purchasing a vehicle at Canadian Auto Mall, the service I received from their Finance Manager Ott Martens was awesome. He was very professional, honest, respectful and patient while helping me find the appropriate car that best fit my needs and budget. I strongly encourage everyone to consider doing business with Canadian Auto Mall.

Julie Bergeron. Ottawa, ON

Excellent and fast service! For a first time car buyer I couldn’t be any more pleased with the entire process. Not only was Ott, the individual whom my mother and I dealt with was very helpful, pleasing and honest, but other workers at the dealership (Jay) also took the time to help, and call back with answers. Excellent place, excellent people, awesome cars, highly recommended. Well worth the 1.5 hour drive a few times just to purchase a vehicle. A big thank you to Ott! 🙂

Lindsay Sabourin. Ottawa, ON

This was the most wonderful experience I have ever had purchasing a vehicle. Ott Martens was very helpful , he listened to what we wanted and he made it happen. He was very patient with us and never pushed us into any extras . We would highly recommend Ott and the dealership to anyone looking to purchase a vehicle. He stayed past his schedule shift for us and he even delivered our vehicle to us on a Saturday. We are so pleased with our new vehicle and also so pleased with the outstanding customer service.
Thank you again

Heaven Stewart. Nepean, ON

It was a pleasant process dealing with Canadian Auto mall guys and I’m really lucky that I made the call and dealt with them after shopping around for a car through few other car dealers who were very pushy.
Ott is a great guy and he keeps updating me on the process through his calls and emails that made me feel I’m important customer to their business .
Finally Ott got me a great deal to get C300 Mercedes-Bens very elegant ride 🙂
I already spread the words to my friends and coworkers about this great Canadian Auto Mall car dealership
Ott I thank you very much and wish to you best of luck in life

H.Meshaal 🙂

AL Meshaal. Ottawa, ON

Incredibly friendly and knowledgeable staff. Buying a car from them was a wonderful experience! Quality used cars with a large selection. They also filled my gas tank right up! I don’t have one negative thing to say about them. I highly recommend going to see Craig and Richard for a painless car buying experience!

Ashley Toner. SMITHS FALLS, ONTARIO

My wife and I purchased a car from them and recieved phenomenal customer service. We applied and literally recieved are car a couple days later. So glad we came to you guys, we have a baby on the way and now we will be driving safe thanks to you guys. Thanks Craig Coad for excellent service and to the rest of the guys that got the car all ready to go. Sincerly from Elizabeth Heron and Jeffrey Jacques

Jeffrey Jacques. Ottawa, ON

The best experience I have ever had purchasing a car! Both sales and financing were extremely helpful and patient. It was a pleasure dealing with Richard he was by far the best salesman I have dealt with. The inventory at the Canadian Auto Mall is fantastic and if you like courteous, friendly no pressure sales, I highly recommend you visit.

Katey Gervais. Carp, ON

A GREAT place to buy a used car!! If you’re in the market – check them out! As a result of Ott’s knowledge and network we were able to afford a car that otherwise would not have been possible. Thank you Canadian Auto Mall.

Doug Brubacher. Ottawa, ON

We had a great experience purchasing our vehicle. It was so smooth and quick. We left feeling completely satisfied and taken care of, not swindled or cheated. The financing department went through all the options with us, helping us fulfill our financial goals. I would recommend Canadian Auto Mall to everyone. Ask for Craig’s help!

Karen Hoy. Kanata, ON

I had the pleasure of working with Ott Martens from Canadian Auto Mall. He made the whole process easy and simple. I found a Nissan Sentra that day and I had it in my hands within a week. Great experience ! All the guys are very friendly and willing to help out anyway they can! Definitely recommend to anyone looking for a car!! Thanks Ott for your great service, you made my purchase happen and the process very easy. Ben and Maria Diaz

Ben Diaz. Ottawa, ON

Just recently bought a 2010 VW Golf from the folks at the Canadian Auto Mall. Our great service was brought to us by Bill. My experience there was great! Before purchasing the vehicle from them we tried some of the other Volkswagen dealerships around Ottawa and lets just say we didn’t buy a car from them for certain reasons. When we walked into the C.A.M we were actually greeted at the door by someone unlike at other places. When we went to test drive it, Bill the sales man at the Canadian Auto Mall, let us take the car for about 20 minute test drive by ourselves. It let us figure out the car for ourselves and not have the sales person point out all the great features of the car to try and cover up the flaws and faults like at other places around the city. All and all, there’s a reason that we got the car, it’s because they were laid back and didn’t force us to buy the car. The great service I got from them is service I would strongly recommend to anyone looking for a vehicle in the Ottawa/Gatineau area.

Kolton Schenher. ALMONTE, ON

Great experience for me at the Canadian Auto Mall! Ott Martens is super friendly and efficient and was able to get me into an awesome, affordable vehicle within a very short time. He had originally sold me a Sentra in 2012 and when I approached him this week looking for a new vehicle, he actually remembered me AND the make/model of car he had sold to me the first time! Great customer service…highly recommend!

Loree Matheson. Stittsville, ON

From start to finish, I found the experience better than all of the dealerships in the area (including the Auto Park off Palladium). The financing staff in perticular took time to explain all of the options available and represented me well to the various lenders until we got the deal I wanted. Absolutely fantastic, highly recommended.

Travis Dowd. Kanata, ON

I recently was in a car accident and on the market looking for a replacement vehicle since I was only driving around a rental for the time being. I called the Canadian Auto Mall and was just shopping around at the time and Jason was very patient with me as I explained my situation. Craig took my account over and was so helpful in getting me into my car Hyundai Elantra GLS. At the time of transaction I was having a few issues with funding the account since my lien from the old vehicle hadn’t been paid in full at the time. Making calls and special requests for me-he went above and beyond whatever I could have imagined anyone who was a stranger would do. At this point they are all my friends and not strangers and I would 100% go back to them and purchase another vehicle. The customer service experience was beyond words and they genuinely care about their clients! Thank you again for your help Jason and Craig!

Jamie A. Ottawa, ON

We visited the Canadian Auto Mall without any expectations. We were looking for a few options. However, we were surprised to find out that they had a lot of options for us. After walking the lot, we decided to try one of them. Richard was very easy going and accommodating. We were almost sold when we went for a test drive. Although, we wanted to check another car we had seen. We came back 20 minutes later decided to buy the car we liked. Again, Richard was very good considering that it was closing time. We made the transaction in no time and went back to pick our beautiful car a few days later. It was already waiting for me. The whole transaction didn’t take more than 10 minutes.I certainly recommend the Canadian Auto Mall and Richard (the staff were also helpful when Richard was busy) to anyone looking for a nice car in a convenient and pressure free environment.

Antonio Garcia. Ottawa, ON

Had the pleasure of dealing with Ott at Canadian Auto Mall. I had done my homework and was shopping around. While other salesmen at larger dealers were pushy. Ott was kind and easy to deal with.
Got me the rate I wanted and had me in the vehicle I wanted in no time. Definitely would recommend to a friend.

Aaron McDonald. Ottawa, ON

A terrific and enjoyable car buying experience. Richard and Ott made the whole process so easy. We found a van that met our family’s needs and our budget. No pressure. Just a desire to help. I would highly recommend Canadian Auto Mall if you are looking for a vehicle. We’ll be back.

Paul Roche. Ottawa, ON

Worked with Richard to buy my new used car here. They have great service, very friendly staff, and don’t pressure you to buy. It took me a couple months to find a car I loved and they were always accommodating. Would definitely recommend!

Stacey Hull. Kanata, ON

This review is long overdue, like literally more than a year. Starting with the first phone call back in October 2014 when I was looking around to buy a used car, to my visit today for an oil change, the feeling has always been great—they really know how to treat their customers while delivering good service at the same time.

The staff is very friendly, but special attention goes to Richard for all the help. He ensured that the buying experience was pressure-free, patiently listened to all my concerns after test driving the vehicle I had zoomed in on (a 2012 Mazda 3 GX), made sure they were all addressed, and the whole process was quick and smooth. Not to mention the umpteen times I’ve called him since, over any concerns with the car, or for general advice on how to go about maintenance—he would often draw upon examples from his personal experiences to provide accurate and relevant advice, most of the time concluding not to worry about or fix something till it’s broke, or at least showing serious symptoms of damage and wear.

The service department is pretty competent too, quick to identify issues and resolve them. I get all my repair and maintenance work done from these guys with utter peace of mind.

I would definitely recommend them if you’re looking for some quality used cars in the Ottawa-Gatineau area. Their location might be a bit inconvenient, but the service is well worth it. Keep up the good work, guys!

Tuhin Chatterjee. Ottawa, ON

Great experience! Very professional, open, and honest at every step. They encouraged us to ask questions, to take our time in the decision-making process. They stayed low-pressure but enthusiastic throughout the process. When it came time to make a decision, Craig was able to find the right car for us at the best price possible for us. We love our new car and are telling all of our friends to shop at Canadian Auto Mall.

Charles Crosbie. Ottawa, ON

I wanted to thank Ott and Jason for the pleasant experience I had purchasing my latest car. I was very pleased with the quality of service I received and the unaccompanied test drive was a nice surprise. I would recommend the Canadian Auto Mall to anyone looking to buy a used car.

Scott Bradley. Stittsville, On

I had the pleasure of working with Ott from Canadian Auto Mall. He made the whole process easy and simple. He got me pre approved for a loan in a matter of a few hours and then I went out and took some cars for a test drive. I found a great vehicle that day and I had it in my hands within a week. Great experience ! All the guys are very friendly and willing to help out anyway they can! Definitely recommend to anyone looking for a car!! Thanks Ott for your great service, you made my purchase happen and the process very easy. Lisa S.

Lisa Sills. Orleans, ON

Ott was incredibly nice and helpful from the moment I sent in my email inquiry to setting up the appointment for me to test drive the car I was interested in and finally signing the bill of sale! He was able to help secure financing without me needing a co-signer and helped me purchase a car that was within my budget while also including the extensive warranty coverage. He was very good at explaining everything, seeing as this was my first time buying a car and I was nervous and did not know much. I highly recommend visiting here if you are interested in buying a used, affordable car.

Jamie Lee Davies. Ottawa, ON

We are so pleased with our first purchase from Canadian Auto Mall. Everyone we saw was friendly. We dealt with Ott. definitely one of the best experiences we have ever had purchasing a vehicle. Never once felt pressured to buy or pushed to buy a vehicle we didn’t want. We walked in with the expectation of most likely not being able to get a van especially not a 2015. Ott helped us get a great interest rate given our situation. He explained the extended warranty in great deal so we know what we were buying. We will definitely be coming to see him again in the future for another purchase. So far loving our new 2015 town and country, Thanks Ott. 🙂

Melissa B. Ottawa, ON

I had the pleasure of dealing with Richard and Craig as I purchased my first car. The experience was all that I could have hoped for. No pressure when looking over the cars, any questions I had were answered. The service was top notch. I ended up with a 2015 VW Jetta Comfortline at a price that was well within my budget. I would not have been able to afford this model new. I have already recommended Canadian Auto Mall to several of my friends and family for their next car. Thanks again for your help and professionalism!

Jeff Tyndall. OMEMEE, ON

Honestly the easiest and most professional experience I have ever had purchasing a vehicle. Not only was the staff polite , effecient and beyond attentive. The no hassle , no pressure and no rush attitude makes the shopping experience that much more enjoyable.

A very large a thank you to Craig ( and his side kick Richard- keep em up big guy ! ). I look foward to enjoying our new ride and will definitely by back in the future.

Terry Heslop. KEMPTVILLE, ON

I wasn’t really sure what I was doing when I got to Canadian Auto Mall, all I knew was that my previous car was done. The entire process was incredibly effortless. From the moment I got there to the moment I left Craig and the staff at Canadian Auto Mall were extremely pleasant.

There is no one I would recommend more for honest and reliable service than Craig! I bought the car super late ( later than I probably should have gotten there, but Craig stuck around to help me out). Left for the weekend and picked up my basically brand new car Monday. From all the research I had done and all the horror stories from friends I was so worried about buying a car. This team provided none of that.

Thank you Craig and team for all the support and guidance I needed during this short and sweet process.

Tara Casey. Stittsville, ON

On recommendation of a friend who also had a super experience, traded in and bought our new car last month at the Canadian Auto Mall. Best car-buying experience I’ve ever had: lots of choice, good trade-value, no-pressure, no-gotchas and love my new car. Thanks Richard and Ott!

Samme Doshen. Ottawa, ON

I bought my car from Canadian auto mall 4 years ago and I’ve never had a problem with it.
After 4 years it’s still running great and once I’m ready for a new car Canadian Auto Mall will be the only place I’ll be going.
The service and quality of the vehicles is immaculate. Thank you so much guys

Shouffy Nat. Ottawa, ON

My wife and I purchased a vehicle from Richard in June/July timeframe and it was our best car purchasing experience yet.
There was no pressure to purchase and the service was exemplary. It will be the first place I go when looking for a vehicle.
Peter

Peter Aubry. Kanata, ON

I had the pleasure of working with an amazing employee named Ott when I was car shopping a few months back. As a young, first time car buyer, I had some pretty rough experiences with some other places, and was starting to lose hope a little bit. Otto and the team at Canadian Auto Mall were kind, extremely helpful, and so informative. Pressure-free, they provided me with the insight and options that I needed to make such a big decision with ease. I am extremely happy with my car (a beautiful 2011 Chevy Cruse, that only had 27k on it!!), and expect to continue to shop with Canadian Auto Mall in the future. Huge thanks to the team there!!

Shelby Fairbairn. Kanata, ON

I recently purchased a car here and I was super glad to have Bill as my salesperson ! Very helpful and no pressure compared to other sales guy. He let me try out as many cars as I wanted and for how long as I needed. Plus, he was always available to listen to my concerns. If you are a shy person and don’t want the pushy and eager salesman come and talk to Bill at Canadian Auto Mall.

M. Prevost. Rockland, ON

We had a great time buying our new car! We worked with Sebastian who encouraged us to drive everything we were interested in and never rushed us. He was friendly, knowledgeable, and so helpful. We will definitely return for our next vehicle.

Heather Langille. Ottawa, ON

All dealerships should operate like Canadian Auto Mall. It was a smooth purchase with great service and fast delivery.

Mark Lakman. Carp, ON

I must say I was pleasantly surprised by my experience at the Canadian Auto Mall. I dealt with Sebastian first, who let me drive about 10 different vehicles over the span of 3-4 hour. Not once did he seem annoyed or impatient; in fact he encouraged me to drive as many vehicles as I could. I thought that was a huge plus as it saved me from driving all over the city trying out different vehicles. Not once did I get the classic “auto sales scumbag” vibe from these guys. After trying numerous vehicles, I settled on a 2009 Lexus ES-350. Then they handed me over to Ott for all the final paper work. Ott was great too; very knowledgeable & helpful and they had the car delivered to me earlier than promised. The car was clean & detailed when I picked it up. Basically, a flawless experience. I can’t say that about any other car dealership I’ve ever been too (except Tony Graham Lexus) so I give these guys a five star rating and big thumbs up. Would recommend them in a heartbeat!

Kelster Von Shredster. Ottawa, ON

I dealt with Richard Johnston when I bought a car from the dealership. He was very helpful and friendly throughout our buying experience!

We are moving to Vancouver and we needed to leave our car for a moving company to collect, and Richard has been really kind in agreeing to assist with this process too.

Keep up the kind, helpful service. It is really appreciated!

Willem Rabie. Nepean, ON

The sales experience was good. Ott worked hard to get us the vehicle we wanted at the price we wanted despite the several issues we have in regards with credit. We felt very welcome at the minute we went inside the firm. We were very pleased with the excellent service, knowledge and professionalism of Ott. Buying a car can be stressful but not with Canadian Auto Mall experience especially if you will be able to deal with him. Kudos to Ott Martens!! I am a satisfied customer and will for sure recommend CAM to anyone!

A Villena. Ottawa, ON

This was the first time I have ever bought a car for myself and going into this thinking that dealerships are pretty well on the same playing field as the Devil himself I must say that I had nothing short of an amazing experience with Canadian Auto Mall. I hope to not have to buy a car for another little while but when I do I already know where I’m going to go! The staff there was absolutely phenomenal! I never once felt like I was pressured into anything and they were able to answer all my million and one questions no problem. I would recommend this place to anyone looking for a new car and a great time. Thanks so much Sebastian & Ott!! 🙂

Courtney MacNeil. Ottawa, ON

Was impressed with the quality of the cars on selection; we somehow managed to find a used car with only 33,800kms on it. We were indecisive but every time we were greeted by friendly staff willing to answer any questions and make the transition easier. The extended warranty options seem pretty expensive, but seem like a great value none the less. Would definitely recommend at least checking the place out online or stopping in!

Colin Davies. Kanata, ON

To anyone aiming to purchase a vehicle with amazing service,rates,greatings and dedication by sales people this is where to go.The selections of models,years and types are numerous…I highly recommend Canadian Auto Mall to anyone and everyone.Special thanks to Ott Martens for his work on my purchase.
Sebastien,Diane and of course Angel

Sebastien Presseault. L'ORIGNAL, ON

I just bought my first car from Canadian Auto Mall and had a great experience! Ott spent a great deal of time with me trying to help get the best financial plan that suited my needs. I also dealt with Craig and he helped me finalize everything! Overall I am very impressed with the professionalism and helpfulness of all the people I came in contact with! Thank you Canadian Auto Mall for making my first car buying experience a great one!

Morgan DeVries. Smiths Falls, ON

We went to see about getting information on a silver 2011 Lincoln MKZ advertised last week in CAM’s website. By the time we got on site, the car was sold. We were happily surprised to see their great inventory sitting outside on their lot and looked at a few Mercedes and Infiniti’s, however, when we spotted the blue Lincoln MKZ, it was love at first sight! Bill came out with a friendly smile and asked if we would like to take ‘her’ for a ride. My partner who drove loved it and commented how smooth the ride was, how the seats were so comfortable and how quiet it was. By the time we came back, our decision was sealed to buy it. Bill referred us to Ott who was equally as friendly as Bill and together we closed the deal. I want to thank Ott for spending so much of his valuable time with us, doing all the paperwork and explaining everything.

Bottom line, I truly believe Canadian Auto Mall to THE best dealership in town, Their friendly manner and professionalism are outstanding and I believe you cannot get this type of service anywhere else. Both John and I are very happy with our decision and purchase and will recommend CAM to our friends and family.

Helene Kabay & John Chowns,

Helene Kabay. Nepean, ON

I looked at alot of used cars throughout the city and was extremely happy I went to Canadian Auto Mall – no major haggling and high pressure sales – got a great vehicle at a great price – special thanks to Ott!

Bill Giffen. Kanata, ON.

Like many people, we normally dread going used car shopping and even more so when it comes the point of finalizing the purchase price and conditions. To our surprise, the entire experience from first meeting Richard Johnston to signing the final contract with Ro Kahlia could not have been more pleasant, stress free, and fair. We found an excellent vehicle at a very reasonable price.

Again to our surprise, when we returned the next week to pick up the car, a complete set of new tires had been fitted as their shop did not feel that the ones on the car at the time of road test sale were adequate. They had also noted that the emergency tire inflation kit was missing and would be replaced with a new one. Both of these items were done at no charge to us. I don’t think many dealers would do this sort of thing to make a customer happy!

Mike, Ottawa, ON.

Great service from both sales and financing, nice inventory and no pressure at any point. This is what I was looking for in a car lot and that is what I found. They were even quick to help (at no charge) with a minor issue that as the buyer I should have been more on the ball for. Most other dealerships would have charged me or sent me on my way. I will very likely buy my next car from there and have already passed the word to friends. Thanks Rich & Ott

Jon Vescio. Kanata, ON

Bought my first serious vehicle from Canadian auto mall, Ott and the whole team made it feel very safe and stress free. Would Definitely recommend!

Travis Darling. Ottawa, ON

This is the best experience I have had with buying a vehicle. Craig treated me like I was a friend of the family , always had a smile got me approved and driving my new van in a week. My Credit was not the best and Craig managed to get me a reasonable loan. Thank you again , it was a pleasure doing business with you. Loving my new van.

Wayne Cordy. MABERLY, ON

My husband and I just picked up our second car from Canadian Auto Mall over the past weekend and could not be happier! The sales team was great and we never felt pressure to decide on a car. They even helped walk us through how to use all the features on our car. We were able to get a luxury car without the luxury price tag – thank you to the team at Canadian Auto Mall!!

Inderpreet Grewal. Toronto, ON

I never felt like I was being taken for a ride at Canadian Auto Mall. I dealt with Ott specifically and he was down to earth and it never felt like he was trying to sell me anything I didn’t want. Great job, guys! Love my 2013 Kia Soul.

Kristin Lyons. Ottawa, ON

My wife and I just bought a 2011 Kia Sorento, and we could not be happier. The experience at the Canadian Auto Mall, was very friendly no pressure, and extremely helpful. Richard and Ott were great, and helpful. We looked around a few places, and once we got here, we knew we were at the right place. Easy, no pressure and great prices, what more could we ask for. I will be recommending them to friends and family.

I LOVED my experience at Canadian Auto Mall.The service was FAST and friendly! I got my car in no time. I was very pleased with the service I received from my sales associate Craig he was just so friendly and pleasant to deal with. I have recommended this dealership to all my friends and family. Mimi.

Mimi Dankha. Kanata, Ontario

Great experience and great car. Pleasantly surprised by the unacompanied test drive. No pressure all around.

Stephane Lacroix. Ottawa, ON

good car, good price. easy to deal with.

Peter Snowling. Ottawa, ON

Had a great buying experience. From the first time I walked onto the lot, the professional salesman qualified my needs and never once pressured me into buying. The selection and quality of their vehicles were the best I had seen. When I finally chose the vehicle I wanted, they were very friendly and took the time to ensure I was choosing the right financing option. Would highly recommend!

Raymond Cameron. Ottawa, ON

Just received our new car and we’re thrilled. This is the third car that we’ve bought from Ott and the second one from Canadian Auto Mall. It will not be our last. Your customer service, expertise, easy going attitude and great prices will keep us and our family as customers for a long, long time. Again, we would like to thank Ott for making our car buying a great experience. Thanks Ott. Pat and Donna Leafloor

Patrick Leafloor. Ottawa, ON

I highly recommend Ott Martens and the team at Canadian Auto Mall. I don’t often buy a car and find it a really frightening and overwhelming experience as I don’t know much about cars. I brought a friend along who knows more about cars and asks lots of questions. Ott was able to answer all the questions clearly and calmly. My experience at Canadian Auto Mall was very positive. I now feel confident that I have made a good choice of vehicle and was fairly and honestly treated. I will certainly go back to Canadian Auto Mall the next time I need a vehicle and will definitely recommend Canadian Auto Mall. Thank you to Ott and the team at Canadian Auto Mall.

Barbara Zerter. Ottawa,ON

Special*Thanks, to Richard & Ott, Super*People…All-around super experience…~*Love♥My♥Beautiful♥Beetle*~:)

Maria Turner. Ottawa, ON

I am not one to give 5 star ratings , but in this case i will as Ott did go over and beyond to fill my needs. I did look into one car, but it was already sold. Ott went and found me a Mini Coupe that I was searching for and after having 4 kids, and waiting 24 years was put in to my dream set of wheels. They are all terribly pleasant and courteous to deal with, and go over and beyond to make you feel welcome. Thanks to everyone – keep up the brilliant work !mI

Jacqui Garwood. Ottawa, ON

Just recently purchased a 2009 Honda Civic. The experience was a simple and easy which is all you can ask for when you are buying a car. Their team was very helpful and my car is doing great and was a great steal.

Adam Impens. Ottawa, ON

When my wife emailed them, Richard, a salesman, replied and answered all her questions. She was very pleased with his reply. She is from Japan where customer service is excellent. While she feels there is not much good customer service in Canada, she finds his reply was timely and fantastic. We did not buy a car from him as we found a car near our place in Northern Ontario. He was happy for her and offered further assistance if she needed. We need more customer service like his in Canada.

Wilfred Hass. Ottawa, ON

Hi Ott and Mike, this was a great car purchase experience. No stress and no stress sales tactics. You guys where very professional, and out going to satisfy my needs in what I was looking for. I will totally recommend you guys to others. I love my Chrysler 300c and the wheels look and feel great ! This car is amazing, not to mention the looks my car gets… Hats off to the Canadian Auto Mall. Another very satisfied customer Tom

Tom York. Ottawa, ON

Just bought a low km Benz C250, the sales person service and the quality of the used car was excellent. I would recommend this Dealership to friends.

Vitesse Pure. Ottawa, ON

I recently purchased a car from Canadian Auto mall and could not possibly be happier with my decision. This is the second car that I have purchased from them in the last 2 years. I chose to go back to them a second time because of how good my first experience was. The second time around my expectations were exceeded in both price and customer service once again.The staff will do whatever is needed to make the customer happy both during the purchase process and after the sale has been completed. The staff is very courteous and understanding of customer service and always make the customers needs come first.I don’t think I will ever purchase another used car from another Ottawa dealer.

James Zloty. Ottawa, ON

Canadian Auto Mall is one of the best experiences I had buying a car. The staff is extremely helpful and friendly. Not your usual pushy sales person type. They also have a large variety of cars. Everything is very professional, clean and welcoming. Actually is competing with any bigger car dealerships in the city. The vehicle I purchased, a 2010 Nissan was ready for me as expected, very clean, as a new vehicle. Many thanks to Ott and Kevin for all the help. I would buy again anytime with them.I strongly reccomend this dealership.

Tavi Weisz. Ottawa, ON

Whether buying a car and leaving it as is or wanting to paint it your favorite color…such as pink, the personnel at Canadian Auto Mall never blink an eye lash at my wild idea. They not only sold us the car but were kind enough to go the extra mile in helping me achieve my dream of owning a pink car by setting things up with a shop to paint it for me and including it in the cost of the car. We highly recommend thier team of professionals, they are wonderful, caring, genuine people who did not once push a vehicle on us by pressure sales like other places that we have been. Thanks Ott, Ro and the rest of the Canadian Auto Mall team! YES I will bring in my Jeep Compass when it is finished being painted pink!
Signed, one VERY happy customer, Vicki Spurrell

Vicki Spurrell. Ottawa, ON

Our experience with Peter and all of the staff could not have gone better. Super pleased with the entire sale process and the price was a good value to us. I would not hesitate to recommend them and in fact have done so to some friends already for the next time they’re in the market. Great experience.

Do yourself a favour and check them out

Geoff Greene. Ottawa, ON

The used car I saw is in good condition, the most important thing is, the salesman is quite friendly and honest. He didn’t ask me to buy immediately, which is always happen in some big dealer. I like this dealer.

Frankie Ho. Ottawa, ON

We are thoroughly happy with our experience purchasing a vehicle at the Canadian Auto Mall in Stittsville. Buying a vehicle can be (and often is) a stressful experience, used or new. Peter and Ott were fantastic to work with. They took the stress out of the equation and it ended up being a very positive experience. We had bee n looking for the right Toyota Matrix for us so we had been to other used vehicle dealerships. The service we received, both and personal from Ott and Peter, was far and above the other places we had visited. At all times, we felt they were very honest in their dealings with us – something that we feel is very important. We live in Quebec. Therefore there is always that extra step involved. Ott made this a seamless and effortless process for us. We highly recommend the Canadian Auto Mall for a used car!
Thank you Peter and Ott!

Steve Wadlow. Gatineau, Quebec

Buying a car can be stressful. Dealing with a salesman that has to go back and forth to his manager for everything is annoying. None of this took place when I bought my 2011 Subaru Forester at CAM.Peter was very straight forward with the price. Buying a car can be stressful. Dealing with a salesman that has to go back and forth to his manager for everything is annoying. None of this took place when I bought my 2011 Subaru Forester at CAM.Peter was very straight forward with the price. This being said I had been searching for 2 months for that type of car. CAM’s prices are very competitive….in fact this car was the best price I had seen comparing apples with apples. Peter promptly returned my call and after setting up a time for a test drive, we arrived there to a nice warm car.Peter handed over the keys and let my wife and I take it for a test drive on our own. Ott took care of the financing and everything went smoothly. What was most appreciated was the NO PRESSURE SALE….None whatsoever..Thanks Peter and Ott. I will recommend CAM to family and friends, and if you are in the search for a good used car I suggest you take a good look at CAM’s inventory and do go and see them…All in all it was my best car buying experience.

Henri G. Ottawa, ON

I was very pleased at the quality of service I received at Canadian Auto Mall , They went out of their way to get me what I needed, and when I needed it! Ott was our sales associate and was genuinely a nice guy not just the typical car salesman. I was very pleased at the quality of service I received at Canadian Auto Mall , They went out of their way to get me what I needed, and when I needed it! Ott was our sales associate and was genuinely a nice guy not just the typical car salesman. we are very pleased with our new car and the price we payed for it!

Yvonne Cummings. Ottawa, ON

Everyone knows that buying a car is stressful, but I have to say that this was one of the best experience we have had buying a car. We had the pleasure of dealing with Ott and he was very nice salesman and not pushy at all. And all his co – workers were also nice and friendly even though they were not dealing with us first hand . He met all our needs and wants and it was a pleasure doing business with him. He made buying a car easy. I will recommend this place to my friends and family and to whoever is looking to purchase a new used ride. I wish we knew about this place sooner when we first purchased our other car. He made our experience a good one and we walked away happy with our new Toyota 4 runner.

Sami L. Ottawa, ON

I was very nervous when I first visited the C-A-M to look for a potential car. Thank you Richard; your calm, reassuring and no pressure approach made car buying a pleasure, not a chore. With your friendly, knowledgeable and very professional manner you answered all my questions, treated me with respect and trust. I asked if I could take the car to my own Auto Service Center to be checked out before agreeing to purchase. The C-A-M agreed with no problem. They stand by their product as advertised. The 2013 Toyota Corolla that I purchased is in excellent condition, competitively priced, was ready to be picked up as agreed, cleaned and in a pristine condition. The business of buying a car was done quickly and seamlessly with no hidden costs. I am a very satisfied customer and highly recommend the Canadian Auto Mall to anyone. Special thanks to Richard for giving me a great car buying experience.

Alice Lariviere. Ottawa, ON

I have been in sales a number of years and think I know what it takes to be a good salesperson. I found that here at Canadian Auto Mall. I dealt with Ott Martens and found him to not only be very friendly and personable but his love of cars gives him the knowledge to know his product very well. When I described to him what I was looking for it just so happened he had EXACTLY what we were looking for! I had a few vehicles lined up at other places to go see but after stopping here we went no further.
There is no pressure from the sales, just knowledge on the product and financing options were very smooth. Within a few days we had our new (to us) 2011 F150 and were financed, licenced and ready to roll. We did have one mechanical issue with the vehicle but it was dealt with swiftly and smoothly to our complete satisfaction.
If I need any other vehicle in the future this would be the first place to stop!
Stop in and see Ott and just tell him Bob sent you!!

Bob McNally. Ottawa, ON

I just purchased a Lincoln from C-A-M and it was a pleasure doing business with them. Their No pressure approach was appreciated and both Peter and Ott were very professional and took care of me. I’m enjoying my new car and look forward to returning to Canadian Auto Mall for any future purchases.
Thanks again

Pete Snyder. CARLETON PLACE, ON

Ben Bonjour, First let me say that i have been dreading the purchase of a car for quite a while. I was done in by a certain dealership, and was not looking forward to a similar experience. Well it was not. The moment i went on the website …MoreBen Bonjour, First let me say that i have been dreading the purchase of a car for quite a while. I was done in by a certain dealership, and was not looking forward to a similar experience. Well it was not. The moment i went on the website( Canadian auto mall), I found a lot of inventory. That was a great start. Sent a request, then got a very nice friendly call from Peter Girouard ( yes people he does have a French name.- does not speak it but has that wonderful French Maritimer attitude.) There were several cars that fitted my desires, test drove the Venza and that was that. Peter was certainly an asset to my purchase, making sure everything was done right.. I give my experience purchasing a car an 8 out of 10. Because, I did not find the owner overly friendly. and that car was not cleaned properly ( ok not to a Monica Geller level, those who watch Friends will know who I am referring too.) It just was not cleaned . I have issues with the FOBS and I feel very comfortable going back there to have it resolved. All in all, happy , very happy.. Thx for reading Andrée.

This is a follow up of my review that you should read. I needed to return to the Canadian Auto Mall , for a small issue with my new car, and I have to tell you I got a hug. I retract my comment about the owner not being very friendly. He is, they all are. I have had nothing but excellent service and humanship ( if that is a word) Koodoos Andrée

Andrée Lévesque. Ottawa, ON

I recently bought a car from Canadian Automall and as usual when I am car hunting I was a tad nervous of the usually aggressive salesmen promising the earth to persuade me to buy a car.I was pleasantly surprised to find courteous and knowlegable people that allowed me to browse freely without the usual hovering sales people.The price was very competitive and paper work etc was swiftly taken care of,this transaction went very smoothly and without any stress at all.I will most definitely return to this dealership for any future vehicle purchases and would recommend this dealership to everyone. Thanks.

Billy and Anne Dover. KEMPTVILLE, ON

I just recently purchased a car from Canadian Auto Mall and for my first time buying experience I would have to say amazing. Ott and his team were very helpful and worked quickly with me to get me the car that I wanted. The whole process went smoothly without any stress to me. I went in on a Tuesday and drove away with my car by Friday. Thank you so much to the staff.

Terra Mabbs. Cumberland, ON

I’d like to thank Richard and all the staff for a stress/pressure free and extremely satisfying at buying experience. I was allowed to take the time I needed to snoop around and all my questions were answered. Everyone was very patient with my fairly excitable kids, which is greatly appreciated. And last but not least, the vehicle is fantastic.In all honesty this was my easiest and most satisfying car buying experience.

Thank you.

Eric Lalonde. Ottawa, ON

I’ve purchased numerous used vehicles from car dealerships, however the selection, savings and buying experience at Canadian Auto Mall will place them first on my list. First I liked their quality car selection and extremely competitive pricing. Secondly there is no sales pressure and they provide a 30 day warranty which they honor with no fuss. Finally what you see is what you pay, no administrative fees or hidden costs that you get when you purchase from a car dealership. I have no problems recommending them to my friends.

Gordon Lee, Kanata, Ontario

I picked up my 2007 Acura RL two weeks ago. Ot and his team where very helpful  in helping me find the perfect car for myself. Everyone there knew my name and treated me as they knew me for a couple years!! Car in perfect condition at the right price!! I will be recommending Canadian auto mall to all my friends!  Keep up the good work guys!!

Thanks

Sadiq Hamid. Ottawa, ON

We purchased a 2013 Ford F150 from the Canadian Auto Mall last week, and we both wanted to thank Richard and the staff for making this purchase a pleasant experience. The staff was very helpful in answering all our questions. We are very satisfied with our purchase and will recommend Canadian Auto Mall to all our friends. Thanks guys..

Pete & Trish St. Croix, Woodlawn, ON.

Thank you guys so much for everything! We picked up our 2011 Mini Cooper last week and honestly we couldn’t be happier! Peter and Ott were fantastic and made purchasing a new car quite an enjoyable experience. Their professionalism and super customer service is greatly appreciated. They even had the car ready for pick up before the delivery date.

These guys also back up their 30 day warranty because we brought our new car back in to have the alignment adjusted and there were no questions and no hassle when we called the service department. They even went as far as to replace the headlight that had burnt out, even though it wasn’t covered.

In future, we will definitely be back when we need to replace our Mini, but in the meantime we will enjoy every second with our fun little car. We will also recommend Canadian Auto Mall to our friends and anyone who asks us where we got our car.

Thanks again!

Tanya and Pat. Ottawa, ON

I picked up my 2014 Jeep Patriot this afternoon and wanted to say a very special THANK YOU to James for his outstanding customer service and to Ott for his professionalism ! Cheers to both and to everyone at Canadian Auto Mall !

Suzzane Steele. WINCHESTER SPRINGS, ON

As a sales person I went into Canadian Auto Mall expecting to get either harassed by a sales man to buy or get passed off for being so young, I was pleasantly surprised by how helpful the staff were from answering any questions we had to making sure we had the best deal with the financing. WELL DONE GUYS! I recommend them to everyone!

Robert DAVIES-LYONS. Nepean, ON

My name is Hao. I bought a 2011 Mercedes C300 here in Canadian Automall.The car is mint, the price is affordable, and the service is good. The process of picking the vehicle is super quick. I did the test drive on 16th August, and got the vehicle on 19th with everything done including the plate. The mercedes is still like new, i believe that it’s a worth deal to select your vehicle here in Canadian Auto Mall. So i am gonna give a 5 stars rating!

Hao Lu. Ottawa, ON

I found the staff to be helpful and informative, the prices competitive and the sales manner relaxed and friendly. I found several vehicles in my price range but never felt pressured to buy- in fact I want to particularly single out the customer service as being excellent. The salesman clearly explained each step for financing and offered many payment options on request. I am a satisfied customer.

Peter Wendt. Richmond, ON

The Staff at Canadian auto Mall were really friendly from the beginning. I was researching for the type of vehicle I was looking for on google and I came across the Canadian auto mall website. I contacted one of the sales associates and I came in to take it for a test drive. I was very impressed with the service and came back a second time with my dad to have a look at the car and to take it out for another test drive. We both liked the car and decided to buy it then. We never felt pressured into purchasing the car at anytime. The sales Associate Ott, was very friendly in explaining all the details regarding the car and was very professional. I would recommend this dealership to anyone and hope to work with them again in the future. -Tiana Campbell

Tiana Campbell. Nepean, ON

Hi there, I would like to take this opportunity to thank everyone at CANADIAN AUTO MALL. I bought Toyota Camry and It was such an amazing easy deal, no pressure and more important no hidden fees. Once again there was no pressure to buy or pushed toward a vehicle I wasn’t interested in. The staff were very professional in ensuring that all the bases of the purchase were covered. I was offered up additional warranties and coverage with no added pressure. Excellent service and an overall great experience buying a car. I would recommend Canadian Auto Mall to everyone.

Tarek Nader, Kanata, ON

I would highly recommend Canadian Auto Mall to purchase a vehicle.
Not only was Peter in sales helpful and easy to talk to, he understood our needs for a large family.
It was a pleasure to deal with Ott, he was friendly and patient and worked within our budget.

Highly recommend and will be purchasing from them again in the future.

Kelly and Dallas. Ottawa, ON

I can’t recommend Canadian Auto Mall highly enough. I’m 54 and I have bought a few of cars in my day (this is number sixteen), this was the easiest and most pressure free car purchase I have ever made. My car was as clean as the day it arrived from the factory and it runs just like a Camaro should. Most of all I appreciated my salesman’s no nonsense, friendly approach. At no time did I feel any of the familiar sales tactics (being 54 I would have likely walked if I had!), James acted as a facilitator for the deal only and when he said something would be a certain price it was. When he said something would be ready – it was (early in fact) – no surprises! He was accessible quickly whenever I had a question and the answer was always the right one. This was truly a pleasant experience from start to finish – I would recommend this dealership to anyone, I am a fully satisfied customer!

Mike Blouin,Ottawa, ON.

Hi,
I recently bought a Jeep from Canadian Auto Mall. The salesman, Peter, was very patient and understanding. There was no pressure at all from any of the staff. I would definitely recommend this place to other people.

Gandhi Kabamba, Ottawa, ON

I was looking for a new car found your Web site and though I would check it out. I was interested in a Toyota and found one that I liked on your web site. So I made a phone call and spoke with gentleman named Ott. He was very polite and explained everything I needed to know about the car. He also took the time to answer all my questions. I was very pleased with the service I received when I got there. Vita was also a big help took the time to show us the car. They were not pushy sales people at all. I would recommend this car lot to anyone who is interested in buying a new vehicle 100%.

Steve Smith. Clarence Creek, Ontairo

Hello Canadian Auto Mall,

We would like to provide our positive experience with purchasing a car from the Canadian Auto Mall team. We’ve been looking for a car for about 1 – 1/2 months and have been searching the internet for something suitable. Our search concluded that Canadian Auto Mall was the one that seemed to have their vehicles priced the fairest, a good selection of top quality vehicles with lower mileage than most. We first spoke to Peter, then with Michael when Peter was away , then back to Peter and finally with Ott to finalize the purchase of a Toyota Camry. We visited the lot and found the car we wanted on a Monday and by Thursday we drove it home. That quick! Also, our insurance broker commented that is was so nice and easy dealing with you to set up our policy. So many people have commented what a beautiful car we got. We must say that this was one of our most stress and pressure free purchases we’ve made for as long as we can remember. Our sincere thank you to everyone for the memorable experience.

Perry & Suzanne Sell. Eganville, Ontario

We bought a car (Lincoln MKZ) from here and we would honestly never want to deal with any other dealership again as Canadian Auto Mall will be our choice when it comes to getting another car. We had been to a number of dealerships prior and the salespeople pressured us and made us feel like just another sale. We have NEVER felt that way at Canadian Auto Mall. Ott worked VERY hard to get us financing through a bank with a low rate as opposed to through a high interest loan (issue was with no credit history, not bad credit history). Any other place would have taken the easy route and signed us up with any lender, but Ott pulled out all stops and made it a personal mission to get a us a great loan. Ro has been kind and understanding with us when it comes to payment options and also servicing – we take our car back there for all its regular maintenance needs. NOTHING mechanical, technical or otherwise has been wrong with this car since we bought it over a year and a half ago. We had one minor hiccup when we purchased it and Ro was quick to have it resolved. The one thing we liked is the quality of cars on the lot – low KMs, clean and great pricing. We have been back browsing for perhaps a second car and Ro and Ott never pressure us, just let us take a look and test drive, however, when we are ready to take the plunge on another vehicle there is NO DOUBT that we will be going back to Canadian Auto Mall. Have recommended them to family and friends and will continue to do so.

Geraldine King.Ottawa, ON

A very professional and enjoyable experience throughout the entire process! This was my very first car; I just bought a 2010 Honda Civic SI a few days ago and the staff and help was awesome. What is even more amazing is how quick everything went, I called in on day 1, inquiring about how everything works and if they were able to get me my car of choice, by day 2 they had found my car, which was above and beyond my expectations and by day 3, I was signing papers! Thank you very much for setting me up with such a great deal, a great vehicle and being so helpful with everything. They are not out to make a buck, their best interest is your satisfaction and happiness. I highly recommend everyone check them out! From an extremely satisfied and happy customer

Erik N. Ottawa, ON